Question 1

Do I need to provide my credit card for the trial?

Accepted Answer

No. You can start your 30-day free trial without providing any payment information. We only ask for your card details if you decide to continue after the trial period.

Question 2

How long does setup take?

Accepted Answer

Most sellers are live in under 5 minutes. Connecting your Amazon account via OAuth takes about 2 minutes. Configuring your timing rules takes another 2–3 minutes. After that, StarQuester runs automatically.

Question 3

Do I need technical knowledge to use StarQuester?

Accepted Answer

No technical knowledge required. If you can log into Amazon Seller Central, you can use StarQuester. Setup is a guided OAuth flow — no API keys, no code, no configuration files.

Question 4

How does the automation work?

Accepted Answer

Once you connect your Amazon Seller Central account, StarQuester syncs your orders via the SP-API. When an order reaches your configured trigger window (typically 5–30 days after delivery), StarQuester automatically calls Amazon's Request a Review API — the same action as clicking the button in Seller Central, but done automatically at scale.

Question 5

What happens after I connect my account?

Accepted Answer

StarQuester immediately begins syncing your recent orders. Within a few minutes, your order history appears in the dashboard. From that point on, any order that reaches your configured timing window will automatically receive a review request — no action required on your part.

Question 6

How does StarQuester know when an order is delivered?

Accepted Answer

StarQuester syncs with Amazon's Selling Partner API to retrieve order status and delivery confirmation. Once an order is marked as delivered in Amazon's system, our scheduler starts counting down to your configured trigger window.

Question 7

What orders are ineligible for review requests?

Accepted Answer

Orders are skipped if: the delivery date falls outside Amazon's allowed window (5–30 days post-delivery), the order has been refunded or returned, or Amazon's API indicates a review request has already been sent for that order. StarQuester automatically skips all ineligible orders.

Question 8

How do I pause or stop the automation?

Accepted Answer

You can pause automation for any seller account from the dashboard by toggling the schedule off. To stop entirely, you can disconnect your seller account. Pausing does not affect your subscription or billing.

Question 9

Does StarQuester work with FBA and FBM orders?

Accepted Answer

Yes. StarQuester works with both Fulfilled by Amazon (FBA) and Fulfilled by Merchant (FBM) orders, as long as they meet Amazon's review request eligibility criteria — delivered status, within the 5–30 day window, and not refunded.

Question 10

Can I see which orders received a review request?

Accepted Answer

Yes. The dashboard shows a full order history including which orders received a review request, the date it was sent, and the current status. You can filter by seller account, marketplace, and date range.

Question 11

Is it compliant with Amazon's policy?

Accepted Answer

Yes. StarQuester uses Amazon's official Request a Review API — the same system Amazon built for authorized third-party tools. We never send custom emails, never incentivize reviews, and never selectively target only satisfied customers. Every request goes through Amazon's own system using their standard, non-customizable message.

Question 12

Is automating Amazon review requests against Amazon's Terms of Service?

Accepted Answer

No — automation via Amazon's official API is explicitly permitted. Amazon built the Request a Review API for exactly this purpose. What's prohibited is sending custom review solicitation emails outside Amazon's system, offering incentives, or review gating. StarQuester does none of these.

Question 13

What's the difference between a compliant and non-compliant review tool?

Accepted Answer

Compliant tools use Amazon's official SP-API to trigger the standard, Amazon-written review request message. Non-compliant tools send custom emails outside of Amazon's system, offer incentives for reviews, or target only positive-sentiment customers (called 'review gating'). Using non-compliant tools risks account suspension.

Question 14

Does StarQuester send custom emails outside of Amazon?

Accepted Answer

No. StarQuester exclusively uses Amazon's official Request a Review API. The message customers receive is written and sent by Amazon — we simply trigger it programmatically at your configured time. We have no access to customer email addresses.

Question 15

Can I ask customers specifically for positive reviews?

Accepted Answer

No, and StarQuester doesn't attempt to. Amazon's review request message is non-customizable — it asks customers to share their honest experience. Targeting only satisfied customers ('review gating') is explicitly prohibited by Amazon's Terms of Service.

Question 16

What happens if Amazon changes their review request policy?

Accepted Answer

We monitor Amazon's policy updates closely and will update StarQuester accordingly. If a policy change affects automation, we'll notify all users by email before making changes that affect your scheduled requests.

Question 17

Which Amazon marketplaces are supported?

Accepted Answer

StarQuester currently supports Amazon United States, Canada, United Kingdom, and Japan. Germany and France are temporarily paused while we complete GDPR compliance work.

Question 18

How many review requests can I send per month?

Accepted Answer

Your monthly limit depends on your plan: Standard (2,000 requests, 3 seller accounts), Professional (4,000 requests, 5 accounts), Business (10,000 requests, 7 accounts), Enterprise (40,000 requests, 15 accounts). The free trial includes 500 requests. Amazon also enforces one request per order, which StarQuester respects automatically.

Question 19

What counts as a review request toward my monthly limit?

Accepted Answer

Each time StarQuester successfully calls Amazon's API to send a review request, it counts as one request toward your monthly limit. Skipped orders (ineligible, already requested, refunded) do not count.

Question 20

What happens when I hit my monthly limit?

Accepted Answer

When you reach your monthly request limit, automation pauses until your limit resets at the start of the next billing cycle. You'll receive an email notification as you approach the limit so you can upgrade if needed.

Question 21

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change your plan at any time from the billing section of your dashboard. Upgrades take effect immediately; downgrades take effect at the start of your next billing cycle.

Question 22

Is there a long-term contract?

Accepted Answer

No. All plans are month-to-month by default. Annual billing is available at up to 17% off but is also cancellable — you're never locked in.

Question 23

How do I cancel my subscription?

Accepted Answer

You can cancel from the billing section of your dashboard. Your subscription remains active until the end of the current billing period. After cancellation, you won't be charged again.

Question 24

What Amazon permissions does StarQuester need?

Accepted Answer

StarQuester requests access to your Orders and Solicitations APIs via Amazon's standard OAuth flow. We request only the minimum permissions required to send review requests and sync order status. We never access your financial data, inventory, or listing details.

Question 25

Can I connect multiple seller accounts?

Accepted Answer

Yes. You can connect multiple seller accounts, with the number depending on your plan (Standard: 3 accounts, Professional: 5, Business: 7, Enterprise: 15). Each account can cover multiple marketplaces.

Question 26

Is my Amazon account data secure?

Accepted Answer

Yes. StarQuester stores only the encrypted OAuth tokens needed to access your seller account on your behalf. We never store your Amazon password. All credentials are encrypted at rest. You can revoke our access at any time from Amazon's developer app permissions page in Seller Central.

Question 27

What if an order is returned after a review request was sent?

Accepted Answer

StarQuester flags refunded and returned orders before sending requests to avoid requesting reviews from customers who had a negative experience. If a return happens after a request was sent, that falls outside our control — but Amazon's review system allows customers to update their reviews at any time.

Question 28

What is the best Amazon review request software?

Accepted Answer

StarQuester is built for Amazon sellers who want simple, compliant, and effective review request automation. Unlike complex tools that bundle dozens of features, StarQuester focuses on doing one thing exceptionally well: maximizing your review request volume while keeping your account 100% compliant with Amazon's policies.

Question 29

How does StarQuester compare to FeedbackWhiz or FeedbackFive?

Accepted Answer

FeedbackWhiz and FeedbackFive bundle review requests with email automation, order analytics, and profit tracking — broader tools at higher prices. StarQuester is purpose-built for review request automation: simpler to set up, more affordable, and focused entirely on maximizing your review volume. FeedbackFive supports more marketplaces (16+); StarQuester currently covers US, Canada, UK, and Japan.

Question 30

Why not just use Seller Central manually?

Accepted Answer

Manual clicking works for low-volume sellers (under 50 orders/month). Above that, it becomes a daily chore and orders inevitably get missed. StarQuester ensures every eligible order gets a request at the optimal time — no missed orders, no manual effort, and consistent timing that maximizes response rates.

Question 31

How do I automate the Amazon Request a Review button?

Accepted Answer

StarQuester connects to your Amazon Seller Central account via the official Amazon Selling Partner API and automatically triggers the Request a Review button for eligible orders. You set your timing rules once, and we handle the rest — no manual clicking required.

Frequently Asked Questions